Frequently Asked Questions (FAQ)

Weekly Family Feasts

Q: How do the Weekly Family Feasts work?
A: Each Wednesday, we post the menu for the following week. Orders must be placed and paid for by Monday at 7:00 PM CST. Deliveries are made fresh on Thursdays between 11 AM – 6 PM.

Q: How many people do the Weekly Family Feasts serve?
A: Each Family Feast is designed to feed 4–6 people generously (usually dinner + lunch the next day).

Q: Are the meals organic?
A: Yes! All meals are made using 100% organic, high-quality ingredients sourced locally from local Farmers, Growers & Bakers.

Q: Can I subscribe instead of ordering weekly?
A: Yes. Our Weekly Family Feast Subscription ensures your meal is automatically reserved each week. You’ll get hassle-free, chef-prepared meals without having to reorder.

Q: What if I’m not home during delivery?
A: If you won’t be home to receive your Willow & Rye delivery, we highly recommend leaving one or two coolers (depending on order size) outside your door. Please place frozen water bottles or ice packs inside to help maintain a safe, cool temperature for your food until you’re able to bring it inside.

This ensures your meal stays fresh and delicious — just as we intended when it left our kitchen.However, Willow & Rye is not liable for food left unattended.

Catering & Grazing Tables

Q: Do you offer catering for weddings, parties, or corporate events?
A: Absolutely! We specialize in luxury grazing tables, charcuterie, and traditional catering for weddings, holiday parties, corporate events, and private gatherings.

Q: What makes your grazing tables unique?
A: Our grazing tables are designed to be show-stopping centerpieces—featuring artisanal cheeses, cured meats, fresh produce, house-made breads, dips, desserts, and seasonal details to match your event’s theme.

Q: How far in advance should I book catering?
A: For small gatherings, at least 2 weeks notice is best. For weddings and larger events, we recommend 3–6 months in advance to secure your date.

Payments & Policies

Q: How do I pay for my order?
A: Payments can be made securely via our Shop on our website, just add the items to your cart and checkout.

Q: Do you offer refunds?
A: Because our meals are made fresh and per order, we do not offer refunds or returns. Full payment must be made by the order cutoff time to secure your meal.

Q: Can I customize my Family Feast or grazing table?
A: For Family Feasts, menus rotate weekly and are set by the chef. For grazing tables and catering, we offer customizable options based on your event and preferences.

General

Q: Who is behind Willow & Rye?
A: Willow & Rye was founded by Regina and Kaeleb Hayes, a husband-and-wife team. Regina is a professional chef with 20+ years of experience, and Kaeleb is the creative and operational brain behind the business.

Q: Why did you start Willow & Rye?
A: After seeing the decline in quality and portion sizes in many restaurants post-COVID, we created Willow & Rye to bring chef-prepared, organic, family-sized meals back into homes—where food is fresh, abundant, and meaningful.